FAQ’s

Once the proposal is approved and the initial deposit is received, Nexsys X typically mobilizes within 5–7 business days, depending on project location and crew availability.

After you submit a request, we’ll reach out within 1 business day to discuss your project. We then conduct a site assessment, provide a detailed proposal, and schedule your installation or consulting engagement.

No. Nexsys X provides all required installation labor, tools, and materials unless otherwise specified. We can also coordinate with your suppliers to receive and stage equipment on-site if needed.

We work with companies of all sizes, including e-commerce brands, third-party logistics providers, distribution centers, manufacturers, and retail chains. Whether you’re building a new warehouse or retrofitting an existing one, Nexsys X can help.

Yes. Nexsys X works with a wide range of system providers and OEMs, including installations for Symbotic, Dematic, Swisslog, and other AS/RS and conveyor solutions. We integrate seamlessly with third-party engineering teams and align with their specifications.

Yes. Our team specializes in multi-level installations, including 3–10 tier robotic systems, mezzanine-supported conveyor structures, and elevated racking systems. We have the training, equipment, and safety expertise for elevated work environments.

Absolutely. We offer system relocation, teardown, and reconfiguration services, including site-to-site transfers, selective dismantling, and phased transitions for active facilities needing layout changes or capacity upgrades.

Yes. Nexsys X offers flexible labor deployment, including crew augmentation, site supervision, and specialized skillsets (e.g., welders, electricians, safety officers) to support ongoing or delayed installations.

We work across multiple industries including e-commerce, logistics and distribution, retail warehousing, food and beverage, automotive parts, and industrial manufacturing, providing tailored automation infrastructure and consulting.

Yes. We specialize in space-efficient installations for urban warehouses, last-mile delivery hubs, and automated micro-fulfillment centers, including compact AS/RS systems, modular conveyors, and elevated platforms.

We provide and manage all tools, lifts, rigging equipment, and installation machinery required. If specific site requirements exist, we coordinate rentals and certifications. Material tracking and storage are included in our scope.

Crew size depends on scope and urgency. Typical deployments range from 4–20 skilled installers, plus a dedicated supervisor or project manager. Larger or multi-phase installs may include rotating shifts for faster completion or additional technicians.

Yes. We provide post-installation support including QA validation, client walk-throughs, final punch lists, and system hand-off documentation. We can also stay on-site during commissioning with your engineering or IT teams.

Yes. In 2024, Nexsys X maintained a zero-incident safety record across all active projects. We perform pre-job hazard assessments and daily toolbox talks to keep crews aligned with site-specific risks.

We understand the regulatory differences between countries. Nexsys X uses bilingual supervisors, region-specific labor policies, and consults local codes to ensure all warehouse installations meet legal and safety compliance in both the U.S. and Mexico.

All crew members wear required Personal Protective Equipment (PPE) including hard hats, steel-toe boots, gloves, safety glasses, reflective vests, and fall protection harnesses when working at heights.

Yes. We work within your company’s internal compliance protocols, whether it’s for corporate EHS, third-party integrators, or government-regulated industries. We adapt our QA documentation and processes to align with your requirements.

Yes. All Nexsys X proposals include fully itemized estimates, breaking down labor, equipment, materials, travel, per diem, hotel accommodations (if applicable), and any additional services like QA or consulting.

We typically take on projects with a minimum labor scope of $10,000 or more, but we evaluate smaller requests on a case-by-case basis. For short-term or high-urgency projects, expedited pricing may apply.

We offer an initial free 60 minutes discovery consultation, and our pre-installation assessments are typically included in your project estimate if you choose to move forward with Nexsys X.

Standalone consulting services may be billed hourly.

Yes. We require a 30% deposit before mobilization. This secures your crew and scheduling. The remaining balance is billed weekly, biweekly, based on hours worked, materials used, or completed milestones.

Absolutely. We highly recommend clients issue a formal Purchase Order (PO) to streamline project approval, scheduling, and invoicing. POs help align expectations, facilitate accounting, and ensure faster mobilization.

Nexsys X accepts approved POs and can invoice based on your internal billing cycles. We also offer Net 15 or Net 30 payment terms for qualified commercial clients.

Any change in project scope must be approved in writing through a Change Order. We’ll provide an updated cost estimate for the added work, and it will be billed at either the agreed hourly rate or as an add-on to your original contract.

If your project requires scissor lifts, forklifts, or heavy rigging, we include those rentals in your estimate—or we’ll bill them at cost plus 7%, depending on your preference.

All rental costs will be detailed in advance.

Nexsys X charges a daily rate per employee, which depends on the type of technician assigned to your project—such as general technicians, supervisors, superintendents, project managers, or QA personnel. These daily rates include lodging and per diem.

For travel, costs are calculated based on travel duration and method (e.g., air, ground transportation), and all expenses are clearly outlined in your estimate.

For smaller projects, we also offer hourly rates. Please consult with our sales team to determine the most cost-effective pricing structure for your specific needs.

Yes. We offer discounted rates for multi-site rollouts, long-term contracts, and repeat clients.

Custom pricing structures are available for companies looking to partner with us across multiple projects or locations.

We conduct daily check-ins and toolbox talks at the start of each shift to align on goals, safety, and jobsite updates. All team members are logged, tracked, and monitored by an on-site supervisor or superintendent.

Yes. Clients receive daily or weekly progress reports depending on project length. Reports include photos, completed milestones, hours worked, and any issues or changes to scope. Real-time communication is maintained through your assigned site lead or project manager.

Nexsys X can manage material receiving and staging if coordinated in advance. We’ll work with your team or vendors to establish clear delivery timelines and secure, accessible storage zones.

Clients are encouraged to confirm available staging space prior to start.

In the event of weather delays, material shortages, or client-caused site inaccessibility, we’ll pause or reschedule crews in coordination with your team if requested.

Standby time, remobilization, or schedule extensions may apply depending on the contract terms.

Absolutely. We are experienced in working under Master Service Agreements (MSAs) and can adapt our scopes and proposals to align with your corporate terms, provided all project details are clearly outlined and approved.

Yes. Nexsys X is happy to sign non-disclosure agreements (NDAs) to protect sensitive information related to warehouse layouts, automation systems, vendor relationships, or internal processes. We also offer our own NDA template upon request.

Yes. Nexsys X maintains general liability, workers’ compensation, and automobile insurance, and we are fully compliant with labor laws and subcontractor requirements in both the U.S. and Mexico.

Yes. Upon request, we can provide a COI listing your company or facility as a certificate holder. This is commonly required before we begin work on-site, especially in facilities governed by third-party safety protocols.

If project scope changes after work begins, we issue a written change order that outlines the additional work, pricing, and timeline adjustments.

Change orders must be signed by the client before added work is executed or billed.

Our standard terms include a 30% deposit to secure your project, with the remaining balance invoiced weekly or biweekly based on labor hours, materials, or milestone completion. Alternative terms are available for long-term clients.

In cases of delay caused by the client, site access issues, or third-party vendors, Nexsys X may assess standby charges, remobilization fees, or schedule extensions based on the terms outlined in the contract.

Yes. Nexsys X offers a limited workmanship warranty on all installations. Warranty terms are included in your contract and typically range from 30 to 90 days, depending on the project type and client agreement.

Yes. For larger projects or when required by the client, we can provide partial and final lien waivers, sign-off sheets, and close-out documentation as part of the final billing and turnover process.

Our supervisors are trained to identify and resolve issues immediately. We’ll notify you of any incident or deviation from plan, propose solutions, and document all corrective actions to keep the project on track.

Yes. We can integrate with your preferred tools like Procore, Buildertrend, Smartsheet, or Asana, or use our own reporting templates and email-based tracking. Communication preferences are discussed during onboarding.

Absolutely. Our support doesn’t end at project turnover. Clients can contact us any time for follow-up questions, system performance feedback, or additional service needs.

The fastest way to reach us is by emailing support@nexsysx.com or submitting a form on our Contact Us page.

For urgent matters during an active project, you’ll also have your supervisor’s direct line.